---
title: Important Product Information | Vintage Doors
description: Important Product Information
image: https://cdn.shopify.com/s/files/1/0784/9059/9679/files/vintage-doors-custom-wood-doors.jpg?v=1790592652
---
[](https://vintagedoors.com/)
[Cart 0](https://vintagedoors.com/cart)
- [Shop by Style](https://vintagedoors.com/collections)
Shop by Style
## Find Your Door By Style
We’ll help you find the right door based on the architectural style of your home.
[Get Started](https://vintagedoors.com/collections/)
[ Colonial](https://vintagedoors.com/collections/colonial)
[ Craftsman](https://vintagedoors.com/collections/all-craftsman-doors)
[ Victorian](https://vintagedoors.com/collections/all-victorian)
[ Coastal](https://vintagedoors.com/collections/coastal)
[ Cape Cod](https://vintagedoors.com/collections/cape-cod)
[ Cottage](https://vintagedoors.com/collections/cottage)
[ Farmhouse](https://vintagedoors.com/collections/farmhouse)
[ Rustic](https://vintagedoors.com/collections/rustic)
[ Tudor](https://vintagedoors.com/collections/tudor)
- [Screen & Storm](https://vintagedoors.com/collections/screen-storm-doors)
Screen & Storm
- [Traditional Screen & Storm Doors](https://vintagedoors.com/collections/screen-and-storm-doors-traditional)
- [Victorian Screen & Storm Doors](https://vintagedoors.com/collections/screen-and-storm-doors-victorian)
- [Craftsman Screen & Storm Doors](https://vintagedoors.com/collections/screen-and-storm-doors-craftsman)
- [Louver Screen & Storm Doors](https://vintagedoors.com/collections/screen-and-storm-doors-louver)
- [Rustic Screen & Storm Doors](https://vintagedoors.com/collections/screen-and-storm-doors-rustic)
- [Arch & Round Top Screen & Storm Doors](https://vintagedoors.com/collections/screen-and-storm-doors-arch-round-top)
- [Double Screen & Storm Doors](https://vintagedoors.com/)
- [Screen & Storm Door Hardware](https://vintagedoors.com/collections/hardware?sort_by=most-relevant&filter.p.m.custom.hardware_type=Screen+%26+Storm+Door)
- [Screen & Storm Sidelights](https://vintagedoors.com/collections/screen-and-storm-doors-sidelight)
- [Screen & Storm Transoms](https://vintagedoors.com/collections/screen-and-storm-doors-transom)
- [Millwork](https://vintagedoors.com/collections/millwork)
[Shop Screen & Storm Doors](https://vintagedoors.com/collections/screen-storm-doors)
## Shop Screen & Storm Doors
See our exterior doors collection.
[Get Started](https://vintagedoors.com/collections/screen-storm-doors)
- [Exterior](https://vintagedoors.com/collections/exterior-doors)
Exterior
- [Solid Wood Exterior Doors](https://vintagedoors.com/collections/solid-wood-doors)
- [Glass Panel Exterior Doors](https://vintagedoors.com/collections/glass-panel-doors)
- [Craftsman Exterior Doors](https://vintagedoors.com/collections/craftsman-doors)
- [French Exterior Doors](https://vintagedoors.com/collections/french-doors)
- [Arch & Round Top Exterior Doors](https://vintagedoors.com/collections/arch-round-top-doors)
- [Rustic Exterior Doors](https://vintagedoors.com/collections/rustic-doors)
- [Double Exterior Doors](https://vintagedoors.com/collections/double-doors)
- [Dutch Exterior Doors](https://vintagedoors.com/collections/dutch-doors)
- [Entrance Units](https://vintagedoors.com/collections/entrance-units)
- [Exterior Door Hardware](https://vintagedoors.com/collections/hardware?sort_by=most-relevant&filter.p.m.custom.hardware_type=Exterior+Door)
- [Sidelights](https://vintagedoors.com/collections/sidelights)
- [Transoms](https://vintagedoors.com/collections/transoms)
- [Millwork](https://vintagedoors.com/collections/millwork)
- [Garden Gates](https://vintagedoors.com/collections/garden-gates)
[Shop Exterior Doors](https://vintagedoors.com/collections/exterior-doors)
## Shop Exterior Doors
See our exterior doors collection.
[Get Started](https://vintagedoors.com/collections/exterior-doors)
- [Interior](https://vintagedoors.com/collections/interior-doors)
Interior
- [Solid Wood Interior Doors](https://vintagedoors.com/collections/interior-doors-solid-wood)
- [Glass Panel Interior Doors](https://vintagedoors.com/collections/interior-doors-glass-panel)
- [Craftsman Interior Doors](https://vintagedoors.com/collections/interior-doors-craftsman)
- [French Interior Doors](https://vintagedoors.com/collections/interior-doors-french)
- [Dutch Interior Doors](https://vintagedoors.com/collections/interior-doors-dutch)
- [Dutch Louver Interior Doors](https://vintagedoors.com/collections/interior-doors-dutch-louver)
- [Louver Interior Doors](https://vintagedoors.com/collections/louver-doors)
- [Arch & Round Top Interior Doors](https://vintagedoors.com/collections/interior-doors-arch-round-top)
- [Rustic Interior Doors](https://vintagedoors.com/collections/interior-doors-rustic)
- [Double Interior Doors](https://vintagedoors.com/collections/interior-doors-double-doors)
- [Interior Door Hardware](https://vintagedoors.com/collections/hardware?sort_by=most-relevant&filter.p.m.custom.hardware_type=Interior+Door)
- [Sidelights](https://vintagedoors.com/collections/interior-doors-sidelight)
- [Transoms](https://vintagedoors.com/collections/interior-doors-transom)
- [Millwork](https://vintagedoors.com/collections/millwork)
- [Pet Gates](https://vintagedoors.com/collections/pet-gates)
[Shop Interior Doors](https://vintagedoors.com/collections/interior-doors)
## Shop Interior Doors
See our interior doors collection.
[Get Started](https://vintagedoors.com/collections/interior-doors)
- [Porch Enclosures](https://vintagedoors.com/collections/porch-panel)
Porch Enclosures
- [Traditional Porch Enclosures](https://vintagedoors.com/collections/traditional)
- [Victorian Porch Enclosures](https://vintagedoors.com/collections/victorian)
- [Craftsman Porch Enclosures](https://vintagedoors.com/collections/porch-panel-craftsman)
- [Louver Porch Enclosures](https://vintagedoors.com/collections/porch-panel-louver)
[Shop Porch Panels](https://vintagedoors.com/collections/porch-panel)
## Shop Porch Panels
See our porch enclosures collection.
[Get Started](https://vintagedoors.com/collections/porch-panel)
- Plan Your Project
Plan Your Project
- CUSTOMIZING YOUR DOOR
CUSTOMIZING YOUR DOOR
- [Choosing the Right Wood](https://learn.vintagedoors.com/choosing-the-right-wood?hsLang=en)
- [Screen Options Guide](https://learn.vintagedoors.com/screen-options?hsLang=en)
- [Glass Options Guide](https://learn.vintagedoors.com/glass-options-guide?hsLang=en)
- [Slab vs. Pre-Hung Doors](https://learn.vintagedoors.com/slab-vs-pre-hung-doors?hsLang=en)
- [Sweeps & Seals Guide](https://learn.vintagedoors.com/sweeps-seals-guide?hsLang=en)
- LEARNING CENTER
LEARNING CENTER
- [How to Measure Your Door](https://learn.vintagedoors.com/how-to-measure-your-door?hsLang=en)
- [Glossary of Door Terms](https://learn.vintagedoors.com/glossary-of-door-terms?hsLang=en)
- ABOUT VINTAGE DOORS
ABOUT VINTAGE DOORS
- [About Us](https://learn.vintagedoors.com/about-us?hsLang=en)
- [Why Choose Vintage Doors?](https://learn.vintagedoors.com/why-choose-vintage-doors?hsLang=en)
- [Our Workshop and Process](https://learn.vintagedoors.com/our-workshop-process?hsLang=en)
- [Craftsmanship](https://learn.vintagedoors.com/craftsmanship?hsLang=en)
- [Contact Us](https://learn.vintagedoors.com/support?hsLang=en)
- [My Account](https://learn.vintagedoors.com/account?hsLang=en)
[Farhan](https://shopify.com/78490599679/account?locale=en®ion_country=US&buyer_flags=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJnMWhqMTAtdmsubXlzaG9waWZ5LmNvbSIsImZsYWdzIjpbXSwiZXhwIjoxNzg4NzY5MzQ1LCJuYmYiOjE3ODgxNjQ1NDV9.7WZBbSvPBBTqAl8bZGiyO8vqe2TzhfoGKKUviCP5xzg) [Log Out](https://learn.vintagedoors.com/customer_identity/logout?hsLang=en)
# [](https://vintagedoors.com/)
[Support](https://learn.vintagedoors.com/support?hsLang=en) [Profile](https://shopify.com/78490599679/account/profile) [My Projects](https://vintagedoors.com/pages/my-saved-doors) [Items in Quote 9](https://vintagedoors.com/pages/request-a-quote) [Wishlist 0](https://vintagedoors.com/pages/wishlist) [Cart 0](https://vintagedoors.com/cart)
- [Shop by Style](https://vintagedoors.com/collections)
## Find Your Door By Style
We’ll help you find the right door based on the architectural style of your home.
[Get Started](https://vintagedoors.com/collections/)
[ Colonial](https://vintagedoors.com/collections/colonial)
[ Craftsman](https://vintagedoors.com/collections/all-craftsman-doors)
[ Victorian](https://vintagedoors.com/collections/all-victorian)
[ Coastal](https://vintagedoors.com/collections/coastal)
[ Cape Cod](https://vintagedoors.com/collections/cape-cod)
[ Cottage](https://vintagedoors.com/collections/cottage)
[ Farmhouse](https://vintagedoors.com/collections/farmhouse)
[ Rustic](https://vintagedoors.com/collections/rustic)
[ Tudor](https://vintagedoors.com/collections/tudor)
- [Screen & Storm](https://vintagedoors.com/collections/screen-storm-doors)
[Shop Screen & Storm Doors](https://vintagedoors.com/collections/screen-storm-doors)
## Shop Screen & Storm Doors
See our exterior doors collection.
[Get Started](https://vintagedoors.com/collections/screen-storm-doors)
- Door Styles
- [Traditional Screen & Storm Doors](https://vintagedoors.com/collections/screen-and-storm-doors-traditional)
- [Victorian Screen & Storm Doors](https://vintagedoors.com/collections/screen-and-storm-doors-victorian)
- [Craftsman Screen & Storm Doors](https://vintagedoors.com/collections/screen-and-storm-doors-craftsman)
- [Louver Screen & Storm Doors](https://vintagedoors.com/collections/screen-and-storm-doors-louver)
- [Rustic Screen & Storm Doors](https://vintagedoors.com/collections/screen-and-storm-doors-rustic)
- [Arch & Round Top Screen & Storm Doors](https://vintagedoors.com/collections/screen-and-storm-doors-arch-round-top)
- Architectural Styles
- [Double Screen & Storm Doors](https://vintagedoors.com/collections/double-screen-storm)
- [Screen & Storm Door Hardware](https://vintagedoors.com/collections/hardware?sort_by=most-relevant&filter.p.m.custom.hardware_type=Screen+%26+Storm+Door)
- [Screen & Storm Sidelights](https://vintagedoors.com/collections/screen-and-storm-doors-sidelight)
- [Screen & Storm Transoms](https://vintagedoors.com/collections/screen-and-storm-doors-transom)
- [Millwork](https://vintagedoors.com/collections/millwork)
- [Exterior](https://vintagedoors.com/collections/exterior-doors)
[Shop Exterior Doors](https://vintagedoors.com/collections/exterior-doors)
## Shop Exterior Doors
See our exterior doors collection.
[Get Started](https://vintagedoors.com/collections/exterior-doors)
- Door Styles
- [Solid Wood Exterior Doors](https://vintagedoors.com/collections/solid-wood-doors)
- [Glass Panel Exterior Doors](https://vintagedoors.com/collections/glass-panel-doors)
- [Craftsman Exterior Doors](https://vintagedoors.com/collections/craftsman-doors)
- [French Exterior Doors](https://vintagedoors.com/collections/french-doors)
- [Arch & Round Top Exterior Doors](https://vintagedoors.com/collections/arch-round-top-doors)
- [Rustic Exterior Doors](https://vintagedoors.com/collections/rustic-doors)
- [Double Exterior Doors](https://vintagedoors.com/collections/double-doors)
- [Dutch Exterior Doors](https://vintagedoors.com/collections/dutch-doors)
- Architectural Styles
- [Entrance Units](https://vintagedoors.com/collections/entrance-units)
- [Exterior Door Hardware](https://vintagedoors.com/collections/hardware?sort_by=most-relevant&filter.p.m.custom.hardware_type=Exterior+Door)
- [Sidelights](https://vintagedoors.com/collections/sidelights)
- [Transoms](https://vintagedoors.com/collections/transoms)
- [Millwork](https://vintagedoors.com/collections/millwork)
- [Garden Gates](https://vintagedoors.com/collections/garden-gates)
- [Interior](https://vintagedoors.com/collections/interior-doors)
[Shop Interior Doors](https://vintagedoors.com/collections/interior-doors)
## Shop Interior Doors
See our interior doors collection.
[Get Started](https://vintagedoors.com/collections/interior-doors)
- Door Styles
- [Solid Wood Interior Doors](https://vintagedoors.com/collections/interior-doors-solid-wood)
- [Glass Panel Interior Doors](https://vintagedoors.com/collections/interior-doors-glass-panel)
- [Craftsman Interior Doors](https://vintagedoors.com/collections/interior-doors-craftsman)
- [French Interior Doors](https://vintagedoors.com/collections/interior-doors-french)
- [Dutch Interior Doors](https://vintagedoors.com/collections/interior-doors-dutch)
- [Dutch Louver Interior Doors](https://vintagedoors.com/collections/interior-doors-dutch-louver)
- [Louver Interior Doors](https://vintagedoors.com/collections/louver-doors)
- [Arch & Round Top Interior Doors](https://vintagedoors.com/collections/interior-doors-arch-round-top)
- [Rustic Interior Doors](https://vintagedoors.com/collections/interior-doors-rustic)
- Architectural Styles
- [Double Interior Doors](https://vintagedoors.com/collections/interior-doors-double-doors)
- [Interior Door Hardware](https://vintagedoors.com/collections/hardware?sort_by=most-relevant&filter.p.m.custom.hardware_type=Interior+Door)
- [Sidelights](https://vintagedoors.com/collections/interior-doors-sidelight)
- [Transoms](https://vintagedoors.com/collections/interior-doors-transom)
- [Millwork](https://vintagedoors.com/collections/millwork)
- [Pet Gates](https://vintagedoors.com/collections/pet-gates)
- [Porch Enclosures](https://vintagedoors.com/collections/porch-panel)
[Shop Porch Panels](https://vintagedoors.com/collections/porch-panel)
## Shop Porch Panels
See our porch enclosures collection.
[Get Started](https://vintagedoors.com/collections/porch-panel)
- Styles
- [Traditional Porch Enclosures](https://vintagedoors.com/collections/traditional)
- [Victorian Porch Enclosures](https://vintagedoors.com/collections/victorian)
- [Craftsman Porch Enclosures](https://vintagedoors.com/collections/porch-panel-craftsman)
- [Louver Porch Enclosures](https://vintagedoors.com/collections/porch-panel-louver)
- Plan Your Project
- CUSTOMIZING YOUR DOOR
- [Choosing the Right Wood](https://learn.vintagedoors.com/choosing-the-right-wood?hsLang=en)
- [Screen Options Guide](https://learn.vintagedoors.com/screen-options?hsLang=en)
- [Glass Options Guide](https://learn.vintagedoors.com/glass-options-guide?hsLang=en)
- [Slab vs. Pre-Hung Doors](https://learn.vintagedoors.com/slab-vs-pre-hung-doors?hsLang=en)
- [Sweeps & Seals Guide](https://learn.vintagedoors.com/sweeps-seals-guide?hsLang=en)
- LEARNING CENTER
- [How to Measure Your Door](https://learn.vintagedoors.com/how-to-measure-your-door?hsLang=en)
- [Glossary of Door Terms](https://learn.vintagedoors.com/glossary-of-door-terms?hsLang=en)
- ABOUT VINTAGE DOORS
- [About Us](https://learn.vintagedoors.com/about-us?hsLang=en)
- [Why Choose Vintage Doors?](https://learn.vintagedoors.com/why-choose-vintage-doors?hsLang=en)
- [Our Workshop and Process](https://learn.vintagedoors.com/our-workshop-process?hsLang=en)
- [Craftsmanship](https://learn.vintagedoors.com/craftsmanship?hsLang=en)
# Important Product Information
Everything you need to know about caring for, finishing, and receiving your handcrafted solid wood door — from our workshop to your home.
Product Information
- [Finishing & Sealing](https://learn.vintagedoors.com/important-product-information#finishing)
- [Care & Maintenance](https://learn.vintagedoors.com/important-product-information#care)
- [Payment Policy](https://learn.vintagedoors.com/important-product-information#payment)
- [Shipping & Delivery](https://learn.vintagedoors.com/important-product-information#shipping)
- [Claims & Damages](https://learn.vintagedoors.com/important-product-information#claims)
- [Return Policy](https://learn.vintagedoors.com/important-product-information#returns)
- [Hardware Returns & Replacements](https://learn.vintagedoors.com/important-product-information#hardware)
- [Specifications & Updates](https://learn.vintagedoors.com/important-product-information#specs)
- [Warranty](https://learn.vintagedoors.com/important-product-information#warranty)
Product Information Finishing & Sealing Care & Maintenance Payment Policy Shipping & Delivery Claims & Damages Return Policy Hardware Returns & Replacements Specifications & Updates Warranty
###### Finishing & Sealing
Your new door has been built to last — but like any fine piece of furniture, it needs to be properly sealed and finished before installation to perform its best.
- **Timing:** Seal and finish all surfaces (including mortised and drilled areas) within 1–2 weeks of delivery.
- **Environment:** Keep unfinished doors stored indoors in a warm, dry, moisture-free space until finishing is complete. Never store unfinished doors in damp areas or exposed to direct sunlight.
- **Methods:**
- **Painted Finish:** One coat of primer and two top coats of exterior-grade paint.
- **Stained/Varnished:** Three coats of high-quality varnish, applied evenly.
Leaving any surface unfinished or exposed may cause warping or cracking and will void your warranty.
[Back to top](https://learn.vintagedoors.com/important-product-information#top)
###### Care & Maintenance
Every Vintage Door is built to last for decades. With regular care, it will age gracefully and grow richer in character over time.
We recommend inspecting your exterior door annually for signs of weathering, especially if it faces south or west sunlight. Look for fading, drying, or wear in the finish. Light maintenance and re-coating will preserve the wood and protect it from the elements.
As a general guideline:
- **High exposure (south/west):** Recoat every 2–3 years.
- **Lower exposure (north/east):** Recoat every 3–5 years.
We recommend premium finishes like **Sikkens,** designed specifically for solid wood doors..
[Back to top](https://learn.vintagedoors.com/important-product-information#top)
###### Payment Policy
- All orders must be paid in full before shipment.
- We accept credit cards, checks, money orders, or wire transfers.
- Please make checks payable to Vintage Doors.
[Back to top](https://learn.vintagedoors.com/important-product-information#top)
###### Shipping & Delivery
Every Vintage Door is shipped fully insured via trusted national carriers and delivered directly to your home, business, or job site.
Each order is packed in a custom-built wooden crate to ensure it arrives safely.
Most doors ship by freight truck.
The carrier will contact you by phone or text to schedule a delivery window.
A customer representative must be present to unload the crate and sign for delivery.
Please inspect your order carefully upon arrival and note any visible damage on the delivery receipt before signing.
For full details, [view our Shipping Policy](https://learn.vintagedoors.com/shipping-information?hsLang=en).
[Back to top](https://learn.vintagedoors.com/important-product-information#top)
###### Claims & Damages
If your order arrives damaged:
1. **Inspect immediately** and note any damage on the delivery receipt while the carrier is present.
2. **If you see major damage,** you may decline delivery and the carrier will return the shipment to us for replacement. Not sure whether to refuse or accept? Give us a call—we’ll help you choose the right path forward.
3. **Keep all packaging materials** for inspection or return shipping.
Proper documentation at delivery is required for Vintage Doors to file or process a claim on your behalf. For minor surface damage, our team will work with you directly to determine the best repair or resolution.
[Back to top](https://learn.vintagedoors.com/important-product-information#top)
###### Return Policy
Because every Vintage Door is custom-built to your order, **all door and millwork sales are final.**
We cannot accept returns or issue refunds on handcrafted items once an order is in production.
[Back to top](https://learn.vintagedoors.com/important-product-information#top)
###### Hardware Returns & Replacements
Hardware may be returned within **3 days** of receipt, in its **original packaging** and with proof of purchase. A **25% restocking fee** applies.
Installed, damaged, or incomplete hardware (including stripped screws or missing parts) **cannot be returned.**
Special-order hardware is **non-returnable and non-refundable.**
Please report any **shortages, concealed damage, or defects** within **1–3 days** of delivery (hardware defects within **30 days**). All returns must be **pre-approved** by Vintage Doors.
Customers are responsible for return shipping unless the hardware is defective. Defective items will be inspected and replaced under the manufacturer’s warranty.
[Back to top](https://learn.vintagedoors.com/important-product-information#top)
###### Specifications & Updates
Vintage Doors reserves the right to update product designs, specifications, finishes, or pricing at any time without prior notice.
[Back to top](https://learn.vintagedoors.com/important-product-information#top)
###### Warranty
We stand behind every door we build. Our made-to-order process ensures each piece meets our highest standards for craftsmanship, materials, and fit.
To review full coverage and care requirements, please visit our [**Warranty Information**](https://learn.vintagedoors.com/warranty-care-requirements?hsLang=en) page or contact our team directly.
Be sure to complete your Warranty Registration Form upon delivery to activate coverage.
[Back to top](https://learn.vintagedoors.com/important-product-information#top)
### Products
- [Shop by Style](https://vintagedoors.com/collections)
- [Screen & Storm Doors](https://vintagedoors.com/collections/screen-storm-doors)
- [Exterior Doors](https://vintagedoors.com/collections/exterior-doors)
- [Interior Doors](https://vintagedoors.com/collections/interior-doors)
- [Porch Enclosures](https://vintagedoors.com/collections/porch-panel)
- [Hardware](https://vintagedoors.com/collections/hardware)
- [Millwork](https://vintagedoors.com/collections/millwork)
- [Pet & Garden Gates](https://vintagedoors.com/collections/pet-gates)
### Support
- [Product Information](https://learn.vintagedoors.com/important-product-information)
- [Shipping Information](https://learn.vintagedoors.com/shipping-information?hsLang=en)
- [FAQs](https://learn.vintagedoors.com/frequently-asked-questions?hsLang=en)
### About Us
- [Why Choose Vintage Doors?](https://learn.vintagedoors.com/why-choose-vintage-doors?hsLang=en)
### Get In Touch
[Contact Us](https://learn.vintagedoors.com/support?hsLang=en)
Live Chat
Phone: [(800) 787-2001](tel:+1%20800%20787-2001)
Local: (315) 324-5250
Fax: (315) 324-6531
[info@vintagedoors.com](mailto:info@vintagedoors.com)
Office Hours:
Mon – Fri, 9am – 5pm EST
[](https://vintagedoors.com/)
[66 South Main Street
Hammond, NY 13646](https://www.google.com/maps/place/Vintage+Doors/@44.4420466,-75.6999042,491m/data=!3m2!1e3!4b1!4m6!3m5!1s0x4ccd19aee025f10d:0x1f406dfb28f87c45!8m2!3d44.4420428!4d-75.6973239!16s%2Fg%2F1tjdwjm9?hl=en&entry=ttu&g_ep=EgoyMDI1MTExNy4wIKXMDSoASAFQAw%3D%3D)
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